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FillDesk.ai Design-partner brief

Don't onboard a hire. Onboard an agent that fills the role.

You've defined the headcount and its budget. We fill that open requisition with a FillDesk agent, trained on your real workflow by two operators with decades of experience — at a fraction of the role's loaded cost.

Han-Shen Yuan · Marco D'Alia · June 2026 · Confidential v0.2
§ 01 The problem

The human-in-the-loop productivity paradox.

Every organization runs on processes where people are the connective tissue — triaging tickets, reconciling exceptions, applying judgment that was never written down. These roles are where AI is supposed to help most, and where adoption most often stalls.

—The failure is rarely the model. No one documented why the human was in the loop — the edge cases, the approval logic, the institutional knowledge handled on instinct.
—Automation today is aimed at tasks. The job to be done lives at the level of a role — a moving target that evolves as the business evolves.
§ 02 Why generic fails

Four questions that sink most internal AI initiatives.

The value of a role lives entirely in the specifics — your tools, exceptions, norms, and voice. A generic platform answers none of these for your situation.

01

Model

Which model — and how do you stay compatible as the frontier moves and InfoSec sets the rules?

02

Harness

What agent harness wraps the model so it can take in work and complete it end to end?

03

Environment

Where does the data live, and on whose hardware is the work executed?

04

Learning

How does the system accumulate knowledge over time — and get smarter the way a person does?

§ 04 The solution

A virtual employee, not a task bot.

Operates where your team works. Delivers how they trust.

01Works where your team works. Responds on email and Slack, joins meetings for context, and can be spoken with by voice.
02Accepts work through real workflows. Picks up tasks from Slack, email, ticket queues and meetings — no new interface to learn.
03Delivers through accepted channels. Commits code, opens pull requests, produces work in your suite, and sets expectations like a good colleague.
04Runs in isolated environments. Each agent works in its own sandbox and can spawn more to parallelize heavy workloads.
05Learns and remembers. A dedicated memory accumulates institutional knowledge from every task — and it stays with you.
§ 05 Architecture

Six layers. All on infrastructure you control.

Environment

AgentBox

Isolated, checkpointed VM on hardware you control. Credentials never leave the host.

Models

Bring your own

Any cloud provider or fully local — whatever your InfoSec policy permits. No lock-in.

Harness

OpenClaw runtime

A model-agnostic harness drives each turn — tool calls, channels and skills.

Infrastructure

Hosted or self-hosted

Run it in your environment or ours — you retain every VM and container.

Memory

Zettelkasten brain

Learns from every interaction, inside the agent's own env — fully extractable by you.

Skills

Custom integrations

Jira · Linear · GitHub · AWS · GCP · Azure · Slack · Gmail — plus tuned role loops.

§ 06 Where we start

Junior, high-volume roles with a countable result.

QA / Black-box testing

Structured test execution against your acceptance criteria — picked up from your ticket queue, reported in your format.

High volume · pass / fail

Closed-path engineering

Ticket → fix → pull request. Bug fixes, deployments and enhancements with no ambiguity about done.

Defined in · reviewable out

Business analysis

Recurring reporting and reconciliation that eats analyst hours — same query, same format, on schedule.

Repeatable · auditable

Tier-2 customer support

Escalations that follow known playbooks, handled in your tooling and your brand voice.

Playbook · measurable CSAT
§ 07 Human overwatch

FillDesk agents are never unsupervised.

A forward-deployed engineer is attached to every account — steering the agent across its full task load. The difference between a tool you operate and an outcome we're accountable for.

→Continuous improvement. Every cycle the FDE refines the harness, the workflow and the memory as the role evolves.
→Accountability. If the agent hits an edge case, the FDE is in the room to fix it — not a support-ticket queue.
→Institutional continuity. As the role shifts, the FDE reshapes the agent so it keeps pace with the business.
§ 08 Economics

One benchmark. The role cost you've already approved.

We don't ask you to evaluate a new line item — we ask what it would cost to fill the role you've already defined, and what if you could fill it for a fraction of that.

A.You've already scoped the headcount and its budget. That number is the only benchmark that matters.
B.A FillDesk agent fills that role at a fraction of its loaded cost — no recruiting, no ramp, no attrition risk.
C.Pricing stays flexible — a design-partner conversation, not an enterprise price tag from a different market.
§ 08 The engagement

From first role to compounding advantage.

1EMBED & DELIVER

One month, on-site

We shadow the work, train the agent on your live workflow, and get the job done alongside your team.

2OPERATE & EXPAND

Autonomous, supervised

The agent runs as an ongoing virtual employee. As it proves out, we extend to adjacent roles — same FDE throughout.

3ADAPT & COMPOUND

Each role makes the next faster

Learnings transfer across deployments, so each engagement stands up the next one stronger and faster.

§ 09 The team

You're hiring decades, not a headcount.

HY

Han-Shen Yuan

Product & Operating

25+ years as a product & engineering exec (CPTO / CTO). Led engineering through Upwork's IPO; built mobile at eBay & Netflix; CPTO at Outdoorsy & Recharge.

MD

Marco D'Alia

Infrastructure & Agents

20+ years as a founder & founding engineer. Creator of AgentBox, the isolated-VM runtime FillDesk is built on. Former Upwork Software Manager.

→ The ask

Become a design partner.

Point us at a role you've already defined as headcount. We'll fill that open requisition with a FillDesk agent, train it on your live workflow, and get the job done — while you keep everything it learns.

You bring

One open, already-approved role and a real workflow worth automating.

We bring

Han, Marco, and a FillDesk agent — solving the problem while training the agent on it.

You keep

The work done, the cost saved, and the institutional knowledge — in environments you own.

→ Get in touch

Tell us about the role you'd fill.